Shipping Policy

At Pavitra Herbal, we aim to deliver your orders quickly and safely. This Shipping Policy explains how we process, ship, and deliver your purchases.

1. Order Processing

• All confirmed orders are processed within 1–2 business days (Monday to Saturday, excluding public holidays).

• Orders placed after 3:00 PM will be processed the next business day.

• You will receive an order confirmation email after placing the order and a dispatch email/SMS once the order has been shipped.

2. Shipping Coverage

• We currently ship across India through trusted courier partners such as Delhivery, DTDC, Blue Dart, and India Post.

• Delivery to remote or rural locations may take additional time depending on the courier’s service availability.

3. Estimated Delivery Time

• Metro cities: 2–5 business days

• Other major cities: 3–7 business days

• Remote areas: 5–10 business days

Note: Delivery timelines are estimates and may vary due to weather, courier delays, or other unforeseen events.

4. Shipping Charges

• Free shipping on all orders above ?[Insert Amount].

• A standard delivery fee of ?[Insert Amount] applies to orders below the free shipping threshold.

• Any applicable charges will be displayed at checkout before payment.

5. Tracking Your Order

• Once your order is dispatched, you will receive a tracking number via email or SMS.

• You can track your shipment directly through our website or the courier partner’s tracking page.

6. Delivery Attempts

• Our courier partners will attempt delivery up to 2–3 times.

• If you are unavailable, the package may be held at the nearest courier facility or returned to us.

• If returned due to incomplete address or unavailability, re-shipping charges may apply.

7. Damaged or Lost Packages

• If your order arrives damaged, please contact us within 48 hours with photos of the packaging and product.

• In case of lost shipments, we will coordinate with the courier and either resend your order or issue a full refund.

8. International Shipping

• Currently, we do not offer international shipping.

• We plan to expand this service in the future.

9. Change of Address

• Shipping addresses cannot be changed once an order has been dispatched.

• If you need to update your address, please contact our customer support within 2 hours of placing the order.